Content Policy

1. Scope

This policy applies to everything you publish on Furnished Habitat: listing titles, descriptions, and photos; profile text and avatars; reviews; and messages sent through the platform. Hosts accept this policy before a listing is submitted for review.

2. Accuracy

Your content must describe reality.

• Photos must be of the actual property, taken recently, and must not be edited in a way that misrepresents size, condition, view, or layout.
• Descriptions must match what a guest will find, including the number of bedrooms and bathrooms, the sleeping arrangements, and anything shared with others.
• Disclose anything that would reasonably affect a guest's decision: ongoing construction, stairs without a lift, shared entrances, security cameras in common areas, or pets living on site.
• Do not list a property you are not authorised to rent out.

3. Prohibited content

The following are not permitted anywhere on the platform.

• Discriminatory content, including any statement of preference or limitation based on race, colour, religion, national origin, sex, gender identity, sexual orientation, marital status, disability, familial status, or another protected characteristic.
• Harassment, threats, hate speech, or content that demeans a person or group.
• Sexually explicit content, and any content involving the exploitation of a minor.
• Content that promotes illegal activity or violence.
• Personal information about another person shared without their consent.
• Malware, phishing, or attempts to move a transaction off-platform to avoid fees or protections.
• Spam, keyword stuffing, and content that exists to manipulate search ranking.
• Another party's trademarks, photographs, or copyrighted text used without permission.

4. Reviews

Reviews must come from genuine first-hand experience of the stay. Do not offer or accept anything in exchange for a review, do not write a review of your own listing, and do not use a review to threaten or coerce the other party. Reviews may describe a poor experience frankly — that is their purpose — but must remain factual and free of the prohibited content above.

5. Accessibility and service animals

Service animals are not pets. A property listed as not allowing pets must still accommodate a guest's service animal unless a documented exception applies. Do not state or imply otherwise in a listing.

6. Enforcement

Listings are reviewed before publication. A listing that does not meet this policy is declined with a written explanation of what to change, and can be edited and resubmitted. Serious or repeated violations can result in removal of content, suspension of a listing, or closure of an account.

If you believe content on the platform breaches this policy, report it to our support team from the Support page.